The terms for your Cirracloud skip hire website subscription.

Last updated: 26 September 2026. You can save or print this page at any time (for example with Ctrl/Cmd+P) to keep a copy for your records.

These terms are between Cirracloud Limited (“Cirracloud”, “we”, “us”) and the business subscribing to a Cirracloud website (“you”, “your business”). They're written for the skip hire websites we build, and they're business-to-business terms — they are not consumer terms and are not intended for individuals acting outside a business.

1. Who we are

Cirracloud Limited, company no. 16938812, registered in England and Wales. Registered office: Sherwood, Lower Seagry, Chippenham, England, SN15 5EP. Contact hello@cirracloud.com. We're not VAT registered, so the prices we quote are what you pay — there's no VAT added on top, unless section 10 applies in future.

2. Business customers only

By subscribing, you confirm that you are acting in the course of a business, trade or profession, and not as a consumer. These terms are business-to-business terms. Consumer protection law that applies only to consumer contracts (including a statutory right to cancel a distance contract within 14 days) does not apply to your subscription.

3. How your contract is formed

Getting a Cirracloud website normally works like this:

We build you a free preview of your site (see section 9). There's no obligation at this stage.
If you'd like to go live, we send you a Stripe payment link for your plan.
On the Stripe payment page, you can review your order — including the plan and price — before you pay, and correct any mistake (for example your card details or billing name) before confirming payment. These terms are linked from that page, and you must tick a box to confirm you've read and accept them before you can pay.
When you pay, you confirm that you accept these terms and that you are buying on behalf of a business, and you give us your business name.
Stripe sends you a receipt by email. That receipt is our acknowledgement of your order.
Your site goes live automatically once your payment is confirmed.

The contract between us starts at the point your first payment is confirmed, on these terms as they stand at that time. You can save or print a copy of this page for your records at any point before or after paying.

4. Your plan and fees

We currently offer one plan, Launch, shown on our pricing page: £79 a month, with a £0 setup fee and a 12-month minimum term, paid monthly by card. Your payment link and Stripe receipt confirm the price that applies to you.

5. How you pay

You pay monthly by card, through a Stripe payment link. We take your first payment at checkout, and your site goes live automatically once that payment is confirmed. After that, Stripe takes payment automatically each month for as long as your subscription continues.

Your site is published at an address in the form yourbusiness.cirracloud.co.uk unless you and we agree a custom domain separately in writing. Before we connect a custom domain, we agree in writing who is the registrant, who pays for renewal, and who has access to the domain's DNS settings. If your subscription is cancelled, we remove our DNS records for your domain. Where a domain is registered in Cirracloud's name on your behalf, we'll transfer it to you on written request within 14 days, once your account is fully settled.

6. If a payment fails

If a monthly card payment fails, Stripe retries it automatically. Your site stays live for up to 14 days after a failed payment. If payment still hasn't succeeded by then, we may suspend your site, and if it continues to fail your subscription will be cancelled. Fees that were already due remain payable, and where the law allows we may charge statutory interest and compensation on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998.

7. Your website and what's included

Your site is hosted by us and included in your monthly fee. Your Launch plan includes a mobile-first site in your own branding, a skip size picker, a tap-to-call number on every screen, the areas you cover, your Google rating, and hosting.

Your Google rating is a third-party metric shown by Google. It's the figure Google gives us, not one we set or edit ourselves, and we may cache a copy of it on your site so pages load quickly; it may not always match Google's figure at the exact moment someone visits.

8. Content changes

Your plan includes up to 2 small content changes a month — for example updated text, photos, prices or areas covered — which we'll make within 5 working days of a clear request. Unused changes don't roll over to the following month. Redesigns, new sections or new features aren't small content changes and are quoted separately.

9. Previews

A preview of your site is free, private and comes with no obligation to go ahead. Previews expire after 30 days.

A preview may use placeholder or example content — such as illustrative text, prices or images — while your site is being put together, and is not a live trading site. You must not promote or advertise your preview, or use it to take bookings, until your site has gone live.

10. Changes to prices or these terms

We may update these terms, or your price, from time to time. If we do, we'll give you at least 30 days' notice by email before the change takes effect.

If a change is to your material disadvantage — including any increase in price — you may cancel with effect from the date the change takes effect, and in that case you will not have to pay the remaining minimum-term fees described in section 11.

If we become VAT registered, VAT will be added to your fees only from your first monthly renewal after your 12-month minimum term ends, with at least 30 days' notice by email before it's added; until then you keep paying the price you were quoted. If your minimum term has already ended when we become VAT registered, we'll add VAT after 30 days' notice by email instead. Either way, you may cancel with effect from the date VAT is first added to your fees.

11. Cancelling

You cancel by emailing hello@cirracloud.com or by phone — cancellation isn't available as a self-service option. An emailed cancellation is treated as received on the working day it arrives. A phone cancellation is treated as received during the call, and we'll confirm it back to you by email the same or next working day.

After your 12-month minimum term, you can cancel at any time. Cancellation takes effect at the end of the current paid month, and we don't refund any part of that month.

If you cancel during the 12-month minimum term, the remaining monthly fees for the whole of the rest of that term become payable immediately as a single sum, discounted by 20%, and your site is taken offline at that point. Taking your site offline doesn't cancel this discounted balance — it remains payable regardless of whether your site is online.

We're not obliged to restore your site after the 30-day window described in section 12 has passed. If we agree to restore it within that window, we may do so on fresh terms.

12. When your subscription ends

Once your subscription ends, your site goes offline. We keep your site files for 30 days in case you'd like it restored. Within those 30 days you can ask us for an export of the content you supplied (your text, logo and photos); after 30 days, your content is deleted from our live system. We keep billing and tax records for as long as the law requires, which is typically 6 years.

13. Your content

You're responsible for everything you give us to put on your site — your business details, prices, areas covered, logo and photos, any claims you make, and any licences or permits you tell us about or that we display, such as a waste carrier registration or environmental permit. You warrant that all of this is accurate, that you have the right to use it, and that displaying it doesn't break the law or infringe anyone else's rights.

You agree to indemnify us against claims, losses and costs arising from your content — for example a claim that a photo you supplied infringes someone's copyright, or that a claim on your site is misleading.

You give us a licence to host, cache, back up, adapt for display and publicly show your content as part of running your site while your subscription continues, and to keep backups of it for the 30-day period described in section 12.

14. Intellectual property

The site template, design, code and any stock photography we use remain ours. While your subscription is active and your fees are paid, we give you a non-exclusive licence to use your live site — you may not copy the template or design to another host or provider. Your own brand, logo and content remain yours.

15. Acceptable use

You must not use your site for anything unlawful, to distribute malware, to make misleading claims about waste handling or disposal, or for phishing or other deceptive practices. We may suspend your site if you breach this.

16. Service standards and liability

We provide the service with reasonable care and skill. We put reasonable effort into keeping your site available, but we don't guarantee uptime, and we may carry out planned maintenance from time to time. Where practical, we carry out planned maintenance outside your usual trading hours, and we'll give you at least 48 hours' notice by email where practical. Emergency maintenance — for example to fix a security issue — may happen without notice. If something isn't working, tell us at hello@cirracloud.com and we'll look into it.

We're not liable for the acts, omissions or availability of third-party services outside our control, including Stripe, our hosting and CDN providers, domain registrars, and Google's ratings and maps data.

Nothing in these terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that can't be limited or excluded by law.

Subject to that, our total liability to you arising out of or in connection with these terms — whether in contract, tort (including negligence) or otherwise — is capped at the total fees you've paid us in the 12 months before the event giving rise to the claim. Neither of us is liable to the other for any loss of profit, revenue, leads, business or goodwill, loss of data, loss of search engine rankings, or any indirect or consequential loss, even if that loss was foreseeable. The indemnity you give us in section 13 is not subject to, or limited by, the exclusions or the cap in this section.

17. Data protection

We handle personal data in line with UK GDPR and the Data Protection Act 2018, as described in our privacy notice. Stripe processes your card payment details as an independent controller in its own right, under its own terms.

To the extent we process personal data on your behalf as part of your website — for example contact details shown on, or submitted through, your site — we do so as a processor, and this section 17 is our data processing agreement, recording our instructions to each other under UK GDPR Article 28(3):

Subject matter, duration, nature and purpose: hosting and displaying your site and handling the contact details shown on it or submitted through it, for the term of your subscription plus the 30-day retention window described in section 12.
Types of personal data: names, phone numbers, email addresses, business contact details, and any other personal data contained in the content you supply for your site.
Categories of data subject: your staff and business contacts, and visitors to, or enquirers through, your site.
We process personal data only on your documented instructions — these terms plus any written instructions you give us, including about international transfers — unless we're required to do otherwise by UK law, in which case we'll tell you before we process it, unless the law prohibits telling you.
Everyone we authorise to process the data is under a duty of confidentiality.
We apply appropriate technical and organisational security measures.
You give us general authorisation to use the sub-processors listed below. We'll give you at least 14 days' notice by email before adding or replacing a sub-processor, and you can object; if we can't resolve your objection, you may cancel your subscription without paying the remaining minimum-term fees described in section 11. Our sub-processors are bound by data protection terms equivalent to this section.
We assist you, taking into account the nature of our processing, with data subject requests, security, breach notification, and data protection impact assessments relating to your data.
We'll notify you of a personal data breach affecting your data without undue delay after becoming aware of it.
At the end of your subscription, we'll delete or return your personal data at your choice, in line with section 12, except where UK law requires us to keep it — for example billing and tax records, which we keep for 6 years.
We'll make available the information reasonably needed to demonstrate our compliance with this section, and allow you or your auditor to carry out audits and inspections on reasonable written notice, no more than once a year unless a regulator requires it or following a breach, at your cost.
We only transfer personal data outside the UK under a lawful transfer mechanism (see our privacy notice).

Our sub-processors are: Stripe (payments), Cloudflare (hosting of customer sites and previews, and the preview visit-notification feature), Netlify (cirracloud.com and its forms), and Resend (transactional email).

18. Confidentiality

Your preview and any unpublished material we share with you are confidential. Each of us will keep the other's confidential information private and only use it to perform this contract, except where disclosure is required by law.

19. General terms

These terms are the entire agreement between us about your subscription, and replace any earlier discussions or agreements on the same subject.

We'll send any formal notice under these terms to the email address you've most recently given us, and it's treated as received on the next working day. You should do the same when writing to us, at hello@cirracloud.com.

We may assign, transfer or subcontract our rights and obligations under these terms to a successor business or a buyer of our business. You may not assign or transfer your rights or obligations without our written consent.

Neither of us is liable for a failure to perform caused by events outside our reasonable control.

If any part of these terms is found unenforceable, the rest continues to apply.

Nothing in these terms creates a partnership, joint venture, or agency between us. A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them. You may not withhold or reduce a payment due to us by way of set-off against any claim you believe you have against us.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with them.

20. Contact

Questions about these terms: hello@cirracloud.com.